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  • Log a Service Job

Jobs logged after 3:00pm will counted as being logged the next day

We provide onsite service Monday to Friday 9am to 5pm

Please select a service job type:

Authorised Repair Agent for

What we Service?

We service Acer, Lenovo, Asus and HP Desktops and Notebooks for our customers.
We are one of Acer and Lenovo's largest repair centres and carry substantial buffer stock to ensure warranties are done on time.

Where we Service Onsite?
Our technicians serve Metro Melbourne, Metro Adelaide, Ararat, Ballarat, Bendigo, Cobram, Echuca, Geelong, Gippsland and Shepparton
How we Service?
In our onsite service areas we do most our service jobs onsite - we come to you. For other products we'll work with the manufacturer to get your issue remedied.
Other Products?
We work closely with all our suppliers to assist you getting your warranties completed quickly and painlessly.
Not in an Onsite Service Area?
We can still assist helping you log your jobs with other brands - we're here to help.
Products not bought from us?
As a rule we don't service product bought from other suppliers unless agreed otherwise. Please contact us if you have any questions regarding this.

Serial Number/s (For Multiple Serials Separate by Commas)*:

If you can't locate the serial number please call our service team on 1300 556 788.

Product Brand*:
Product Model*:
Select an Address:
Previous Jobs:
* Required Fields
Unit's Owner/User Email:
Customer Reference Number:
Organisation:
Address*:
Suburb*:
Postcode*:
Phone*:
Mobile:
Email*:
* Required Fields
Repair Type*:
Room Location:
Please where possible ensure that reception knows the location of the unit for repair
Fault Description*:

Please be specific with fault description - Vague descriptions may delay your job, incorrect descriptions may lead to you being charged for the job.

Please provide as much detail as possible eg. If the screen is not working are their any lights on the unit?

If this is in regards to battery faults, if possible please provide the Microsoft Battery Report click here for information on how to run.

Please make sure you turn off bitlocker when lodging a repair job.

For devices that are Autopilot enrolled, if a motherboard is replaced, please unenroll the device.

Any Troubleshooting Done*:

Please make sure you've backed up your data before giving the device to a technician.

Insurance Type*:
Who will be paying the excess?*:

If the owner will be paying the excess, please make sure their details are filled in.

Additional Details

Providing the information below will help speed up the claim process
Do you know how the damage occurred:
Date that damage occurred*:
Location of unit when it was damaged*:
Description of how damage occurred*:
Date last seen undamaged*:
Date damage first seen*:
Where was the unit between these dates*:
When & How do you believe the damage most likely occurred*:
* Required Fields
Upload File
Maximum total upload size 20mb
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Contact Us

Sales
1300 550 717
 
sales@lwt.com.au
Service
1300 556 788
 
service@lwt.com.au
Fax
1300 550 718
ABN
96 099 102 002

Who we are

Learning with Technologies (LWT) is one of the largest Education Resellers in Australia with over 3000 schools as customers as well as a wide variety of Tertiary Organisations, Government Departments and Agencies. Click for more details
All Prices Exclude GST unless specified
The following insurances are issued by Virginia Surety Company, Inc. ABN 63 080 339 957 AFSL 245579 (VSC); Acer Accidental Damage Protection Insurance; Acer Accidental Damage Accidental Loss and Theft Protection Insurance and VSC Protect IT Accidental Damage Accidental Loss and Theft Protection Insurance and VSC Protect IT Accidental Damage Protection Insurance. In issuing this insurance, Learning with Technologies, ABN 96 099 102 002 are appointed as an authorised Distributor of VSC. This website may contain factual information only and does not take into account your personal financial circumstances. Please consider the relevant Product Disclosure Statement (PDS) available on our website before making a decision to purchase the product.
Acknowledgement of Country
In the spirit of reconciliation, we acknowledge the Traditional Owners of country throughout Australia, their diversity, histories, knowledge, and their continuing connections to land and community. We pay our respects to all Australian Indigenous Peoples and their cultures, and to Elders past, present and emerging.